Help centre
Frequently Asked Questions
Everything you need to know about TidyFox Cleaning — answered.
General
Where do you cover?
TidyFox Cleaning covers all of Birmingham and Solihull, including Shirley, Knowle, Dorridge, Dickens Heath, Cheswick Green, Olton, Monkspath, Balsall Common and Meriden.
Are you insured?
Yes — TidyFox is fully insured and all our cleaners are background checked and vetted.
How do I get a quote?
Fill in our quote form online, call us on 07378 837371, or WhatsApp us and we’ll get back to you usually within a few hours.
Pricing
How much do you charge?
Prices vary depending on the type of clean and size of property. We always provide a free, no-obligation quote before any commitment.
Do you offer discounts?
Yes — all new customers get 20% off their first clean. Regular customers also benefit from reduced rates compared to one-off cleans.
Booking
How quickly can you start?
In most cases we can get a cleaner to you within a few days. Contact us to check availability.
Can I choose which day my cleaner comes?
Yes — we’ll work around your schedule and find a day and time that suits you.
Can I cancel or pause my regular clean?
Yes — we offer flexible arrangements with no long-term contracts. Just let us know in advance.
The Clean Itself
Do I need to be home during the clean?
No — many clients provide a key or code and we let ourselves in. We’ll send a confirmation when we’re done.
Do you bring your own cleaning products?
We can bring our own or use yours — just let us know your preference when booking.
What if I’m not happy with the clean?
Contact us straight away and we’ll put it right. Your satisfaction is our priority.